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Frequently Asked Questions

How do you download the APP?

The app can be downloaded from Google Play or Apple App Store.

How do you register?

Users should register using the app or alternatively using our website.

How do you follow brands?

Once logged into the app users will see brand feeds and brand pages which can be opened with the option to follow. Alternatively users can use the search for brands to follow section.

How do you earn points?

To earn a user must share the brand content on their social media pages. Brands can communicate using various communicators such as videos and written articles as well customer surveys and users need only share the communicators to earn their points. A user can only share a communicator once for points.

How do I share content?

Once the user has identified the communicator they wish to share they need only share as they would on any other platform using the share icon and then stipulate which social media platform the share should be sent to.

How do you shop?

The Brand Hubb e-commerce experience is simple, users visit the shop and browse according to brand or categories or departments.

How long do deliveries take?

From the placing of the order it takes 5 to 7 working days.
Delivery is free.
Deliveries in South Africa only.

Why does some content not have points?

The individual brands are responsible for ensuring they have sufficient points to pay for shares, therefore should a particular brand not be offering a share it means they have not replenished their points.

What do I do if my product is faulty?

Users with faulty products should contact our support center on the email addresses provided.

How do I use my points?

1 point is the equivalent of R1.00 and so users with a points basket of say 1000 points can spend to the value of R1000.

Why are there no points on some articles or videos?

The allocated points have run out as each article or video has a specific amount of points assigned to it.

Where is BrandHubb based?

Brand Hubb is based I South Africa and for South African users only.

What type of payment options do I have?

You can pay safely and securely with Credit Card/Debit Card or EFT, our site has built in 3D Secure.

What is 3D Secure?

3D Secure is a unique feature for online security, once you purchase with you card on our website you will receive an OTP(One Time Pin) on your cell phone to confirm a code.

EFT payment?

You will receive and email from Brand Hubb with your reference number and our banking details.