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Frequently Asked Questions

How does the returns policy workHow does the Returns Policy work?

Need to return an item? We are happy to assist. Please click on the RETURNS POLICY document to get more details on how to return an item

How do you registerHow do you register?

You can register on our website using either your e-mail address, Google account or Facebook account.

How do you follow brandsHow do you follow brands?

Once you are logged into BrandHubb you will be able to see brand feeds and brand pages which you can open with the option to follow. Alternatively, you can use the search for brands to follow section.

How do you shopHow do you shop?

The Brand Hubb shopping experience is online only. Customers visit the ONLINE shop and browse according to brand, categories or departments. When purchasing, the main currency is South African Rands.

How long do deliveries takeHow long do deliveries take?

All Goods ordered and with confirmed and cleared payments will be processed, then the goods will be delivered to the customer via a courier service, within 3-7 working days from order & payment clearance. Specialized products take 7 to 10 working days from order & payment clearance.

NOTE: Some deliveries might be delayed based on the immediate level of lockdown and stock availability. Brand Hubb and its affiliates cannot be held liable for breakages due to third-party handling, although we are happy to replace damaged goods caused in transit.

The standard delivery charge is R60 to all major regions within South Africa. This fee is subject to change depending on package size and remote locations.

What do I do if my product is faultyWhat do I do if my product is faulty or damaged?

Customers receiving faulty, damaged or incorrect products should contact our support team with their order number and details on support@brandhubb.com for a replacement.

Where is BrandHubb basedWhere is BrandHubb based?

Brand Hubb is an ONLINE shop operating under Brand Hubb. The operating office is based in Gauteng, South Africa and for South African users only.

What type of payment options do I haveWhat type of payment options do I have?

You can pay safely and securely with Credit Card/Debit Card or EFT, our site has built in 3D Secure, MobiCred and is PayFast certified.

What is 3D SecureWhat is 3D Secure?

3D Secure is a unique feature for online security, once you purchase with your card on our website you will receive an OTP(One Time Pin) on your cell phone to confirm a code.

EFT paymentWhat is MobiCred?

Mobicred is a simple and convenient revolving credit facility that allows you to safely shop online with more than 1,600 online stores in South Africa. Your Mobicred account allows you to make one single monthly payment for all of your online spend.

EFT paymentCan I do EFT payments?

You will receive an e-mail from Brand Hubb with your reference number and our banking details. Products will only be released once funds have been cleared.

>How does Chip In work?How does Chip in work?

Chip in is easy! You create a wish-list of items you would like to buy. You then set a date when you want to purchase the goods. Chip in allows you to share your wish-list with family and friends and request them to Chip in. Users can Chip in any amount that they want. The rest of the process is handled by us. Once you reach the end date, we will request the remaining balance to be paid, if any. The order will then be processed and delivered to your door. It’s that easy!

>Can anyone use Chip In?Can anyone use Chip in?

Yes, all you need to do is register on the brandhubb.com website.

>Why do I need to set an end date to my Chip in wish-list?Why do I need to set an end date to my Chip in wish-list?

We want to get your product to you as soon as possible and to avoid disappointment of no stock available.

>What can I use Chip in forWhat can I use Chip in for?

Chip in can be used for various occasions. It can be used when you have a birthday coming up and would rather have your friends contribute to that new Xbox you've been saving for or if your Dad is turning 60 and the whole family wants to contribute to something special. The options are endless, for any event: birthday and wedding gifts, engagement presents or just supporting a friend or family member. All you have to do is create and share, we handle the rest!