« Back

Frequently Asked Questions

How do you register?

You can register on our website using either your e-mail address, Google account or Facebook account.

How do you follow brands?

Once you are logged into BrandHubb you will be able to see brand feeds and brand pages which you can open with the option to follow. Alternatively, you can use the search for brands to follow section.

How do you earn MeBucks?

Whenever MeBucks are assigned to content, you can earn them in any of the four following ways:

  • Clicking and viewing content.
  • Watching a full video from start to finish.
  • Sharing content on your social media platforms by clicking on the icon of the platform that you would like to share it on. MeBucks can only be earned once from each share.
  • Completing a survey:
    You can earn MeBucks by completing surveys. This is also a way that brands can communicate with customers and receive their feedback.
How do you shop?

The BrandHubb shopping experience is simple, users visit the shop and browse according to brand or categories or departments. When purchasing, you can use MeBucks, Rands or a combination of the two. If you don’t have enough MeBucks then you can supplement using one of our safe payment methods.

How long do deliveries take?

From the placing of the order it takes 5 to 7 working days.
Delivery charge is R60 for all orders.
Deliveries in South Africa only.

Why does some content not have MeBucks?

The individual brands are responsible for ensuring they have sufficient MeBucks to pay for shares, therefore should a particular brand not be offering a share it means they have not replenished their MeBucks. The content will stay live but will state that no MeBucks have been allocated to it.

What do I do if my product is faulty?

Users with faulty products should contact our support centre on support@brandhubb.com

How do I use my MeBucks?

1 MeBuck is the equivalent of R1.00. So for example users with a MeBucks basket of say 1000 MeBucks can spend to the value of R1000 or supplement the difference through one of our safe payment methods.

Why are there no MeBucks on some articles or videos?

The allocated MeBucks have run out as each article or video has a specific amount of MeBucks assigned to it as brands indicate how much you get rewarded

Where is BrandHubb based?

BrandHubb is based in South Africa and for South African users only.

What type of payment options do I have?

You can pay safely and securely with Credit Card/Debit Card or EFT, our site has built in 3D Secure and PayU certified.

What is 3D Secure?

3D Secure is a unique feature for online security, once you purchase with your card on our website you will receive an OTP(One Time Pin) on your cell phone to confirm a code.

EFT payment?

You will receive an e-mail from BrandHubb with your reference number and our banking details. Products will only be released once funds have been cleared.