Frequently Asked Questions

Need to return an item? We are happy to assist. Please click on the RETURNS POLICY document to get more details on how to return an item

You can register on our website using either your e-mail address, Google account or Facebook account.

Once you are logged into BrandHubb you will be able to see brand feeds and brand pages which you can open with the option to follow. Alternatively, you can use the search for brands to follow section.

The Brand Hubb shopping experience is online only. Customers visit the ONLINE shop and browse according to brand, categories or departments. When purchasing, the main currency is South African Rands.

All Goods ordered and with confirmed and cleared payments will be processed, then the goods will be delivered to the customer via a courier service, within 3-7 working days from order & payment clearance. Specialized products take 7 to 10 working days from order & payment clearance.

NOTE: Some deliveries might be delayed based on the immediate level of lockdown and stock availability. Brand Hubb and its affiliates cannot be held liable for breakages due to third-party handling, although we are happy to replace damaged goods caused in transit.

The standard delivery charge is R60 to all major regions within South Africa. This fee is subject to change depending on package size and remote locations.

Customers receiving faulty, damaged or incorrect products should contact our support team with their order number and details on support@brandhubb.com for a replacement.

Brand Hubb is an ONLINE shop operating under Brand Hubb. The operating office is based in Gauteng, South Africa and for South African users only.

You can pay safely and securely with Credit Card/Debit Card or EFT, our site has built in 3D Secure, MobiCred and is PayFast certified.

3D Secure is a unique feature for online security, once you purchase with your card on our website you will receive an OTP(One Time Pin) on your cell phone to confirm a code.

Mobicred is a simple and convenient revolving credit facility that allows you to safely shop online with more than 1,600 online stores in South Africa. Your Mobicred account allows you to make one single monthly payment for all of your online spend.

You will receive an e-mail from Brand Hubb with your reference number and our banking details. Products will only be released once funds have been cleared.

Chip in is easy! You create a wish-list of items you would like to buy. You then set a date when you want to purchase the goods. Chip in allows you to share your wish-list with family and friends and request them to Chip in. Users can Chip in any amount that they want. The rest of the process is handled by us. Once you reach the end date, we will request the remaining balance to be paid, if any. The order will then be processed and delivered to your door. It’s that easy!

Yes, all you need to do is register on the brandhubb.com website.

We want to get your product to you as soon as possible and to avoid disappointment of no stock available.

Chip in can be used for various occasions. It can be used when you have a birthday coming up and would rather have your friends contribute to that new Xbox you've been saving for or if your Dad is turning 60 and the whole family wants to contribute to something special. The options are endless, for any event: birthday and wedding gifts, engagement presents or just supporting a friend or family member. All you have to do is create and share, we handle the rest!